Student Cancellation

Due to students having access to digtal resrouces after they register, there are no refunds.

Emergency Cancellation

Emergencies happen, and often without notice. If an in-person class cancels, due to severe weather, instructor illness/injury, family emergencies or anything else that might be considered to be an emergency, registered students will receive priority enrollment in the next available class.

As a safety organization, we do not send out instructors in weather emergencies, as indicated by the National Weather Service (e.g. Tornado watches, Tornado warnings, Hurricane watches, Hurricane warning, and Snow Emergencies). 


Student Transfer

Students may not transfer their registration to another person.

Student Reschedule

A student may request before a class to reschedule (TWO TIMES) to any class of equal or lessor value at our company, around the country (based on available space). There is no additional cost for this service and if a class is less than the original cost, after 24 hours of registration, no refunds will be issued. The Student must use the reschedule credit within 60 days of their original registration date. All reschedules must be received before the original class date and received by either writing, verbal phone call, message, or the online class reschedule form. After a student uses their 2 reschedules, they have to pay for an additional reschedule at 50% cost of the class.

Student No-Show

With a no-show, the registration fee is forfeited altogether, meaning the student can not receive a refund. Special exceptions may be considered on a case-by-case basis due to emergencies and other circumstances. If a student does NOT show up to a class, and has not rescheduled, they are considered a no-show. 

Student Retake Policy
­ If a student fails a class (skills check, written test or online
portion) the student must take the class again at 50% of the
class cost.

Student Retake Policy

If a student fails a class (skills check, written test or online portion) the student may reschedule their skills session.

Class Environment

In-person classes will only be held only in smoke-free environments.


If an organization or a client carries an outstanding balance, their remaining balance will be charged within thirty days after the due day to the original payment method. Certification cards will not be released to the customer until their invoice is paid in full.


If an organization/client schedules a class, and after the instructor arrives, the organization/client holds, or delays the instructor from beginning the course, the organization/client will be charged at a rate of $35/hour, which will be billed in 15 minute increments. This will be charged to the organization’s/client’s original payment method. Certification cards cannot be issued to a client until their balance is paid in full.


Effective January 26, 1992, the Americans with Disabilities Act (ADA) bars discrimination against persons with disabilities in places of public accommodation.Title III of the law bars private entities (schools, banks, restaurants, social service agencies, offices, retail sales establishments, etc.) from discriminating against individuals with disabilities in the provision of their goods and services. Individuals with qualifying physical or mental disabilities will not be denied participation in the goods, services, facilities, advantages or accommodations offered to the public. As a place of public accommodation, we will not discriminate against any patrons, clients, invitees or guests on the basis of real or perceived qualifying disabilities. Specifically:

- We will allow access to anyone seeking admission to a course (provided prerequisites are satisfied) regardless of real or perceived inability to participate in or pass the course.

- We will allow participants in every course to participate within the limits of their ability and learn as much as they can. For some people, certification may not be important. For those individuals, focus on helping them to learn as much as possible.

- If there is a request for accommodation, we will discuss possible solutions with the individual or his or her guardian, and if the individual prefers and provides permission, a medical provider. Accommodations may need to be arranged in advance and will be done so in compliance with all federal, state and local laws. We may not provide the accommodation preferred by the individual as long as the accommodation offered is reasonable (i.e., building a permanent ramp into a pool versus using a swing-arm harness). We will seek to first cover the costs for reasonable accommodation without a surcharge, but may offer the option for students to pay a portion or all of unreasonable accommodations if they should choose.

- We will certify each participant who can meet course skill and knowledge testing objectives.

- We will use available resources to assist people with special needs.