CLASS POLICIES


CANCELLATION POLICIES


Low Enrollment Cancellation

Although we make every effort to promote classes scheduled in our training center, EnjoyCPR reserves the right to cancel a class due to low enrollment. In case of a class cancellation, any student who has paid for his/her class will have the option of rescheduling into another class at no additional charge, or receiving a full refund.


Student Cancellation

If a student cancels within 24 hours of registration, they are entitled to a 100% refund. After the 24 hour period after registration, a 50% cancellation fee applies to the student in the cancellation of their class, and is deducted from the initial deposit or full payment. This policy only applies to cancellations before the class has happened. If the student does not show up, or did not call prior to a class, then the Student No-Show policy below applies.  If EnjoyCPR cancels a class, the customer will receive a new training date at no additional charge or may request a full refund at the approval of EnjoyCPR (If EnjoyCPR cancels a class due to a weather emergency out of its control, then full refunds will not be issued).



Emergency Cancellation

Emergencies happen, and often without notice. If a class cancels, due to severe weather, instructor illness/injury, family emergencies or anything else that might be considered to be an emergency, registered students will receive priority enrollment in the next available class. If there are no available classes in the next two weeks within a 25 miles radius of the customer, then EnjoyCPR will issue a full refund.


As a safety organization, we do not send out instructors in weather emergencies, as indicated by the National Weather Service (e.g. Tornado watches, Tornado warnings, Hurricane watches, Hurricane warning, and Snow Emergencies). If a class is canceled due to a weather emergency, and if a student wishes to cancel or not take the next available date, that student may receive a 50% refund of the class cost. EnjoyCPR unfortunately has no control over cancellation due to weather emergencies.


REGISTRATION AND ATTENDANCE POLICIES


Student Transfer

At any time before a class begins, a registered student may transfer that registration to any other person at no additional charge. That intent, however, must be communicated to EnjoyCPR in advance of the class or will not be eligible for transfer.



Student Reschedule

A student may request before a class to reschedule (ONE TIME) to any cost-equivalent EnjoyCPR class around the country (based on available space). There is no additional cost for this service. The Student must use the reschedule credit within 365 days of their original registration date. All reschedules must be received before the original class date and received by either writing, verbal phone call, message, or the online class reschedule form. If a student reschudules a class, they are only eligable for a 50% cancellation refund. After a student uses their first free reschedule, they have the option of a 50% refund, or pay for an additional class at 50% cost of the cost.



Student No-Show

With a no-show, the registration fee is forfeited altogether, meaning the student can not receive a refund. Special exceptions may be considered on a case-by-case basis due to emergencies and other circumstances. If a student does NOT show up to a class, and has not rescheduled, they are considered a  no-show. 



Class Environment

Classes will only be held in a smoke-free environment.



Book Policy

If you are taking an American Heart Association (AHA) class, it is their policy that students receive a book before the class. If you already have a book, then you can use your book as study material before the course. If you do not have a book, then you can select the $7.00 book shipping option to have your book pre-shipped to your designated location.



PLEASE NOTE that all classes include the cost for a book, therefore if a student does not receive a book before the class, the instructor will provide a book at no extra cost. For non-AHA classes, you do not need to have a book pre-shipped to your location.



Attendance

Students must arrive on time and be present for the entire class to receive certification. Students arriving more that 15 (fifteen) minutes late may be denied entry altogether, or may be allowed to participate, but without certification. If a student arrives late and chooses not to participate, the student must communicate to the instructor or call EnjoyCPR, or they will be considered a No-Show. Skills check sessions only have a 5-minute grace period. After 5-minutes, students will have to reschedule their skills check session. 



Refresher Course Policy (Healthcare Provider)

If you are a new provider or have a BLS for Healthcare Provider card that HAS expired, you must take the full certification class. If you have a current, NON-EXPIRED, BLS for Healthcare Provider card, you are eligible to take the recertification course.



OUTSTANDING BALANCE POLICY

If an organization or a client carries an outstanding balance, their remaining balance will be charged within thirty days after the due day to the original payment method. Certification cards will not be released to the customer until their invoice is paid in full.



CLASS START TIME POLICY

If an organization/client schedules a class, and after the instructor arrives, the organization/client holds, or delays the instructor from beginning the course, the organization/client will be charged at a rate of $35/hour, which will be billed in 15 minute increments. This will be charged to the organization’s/client’s original payment method. Certification cards cannot be issued to a client until their balance is paid in full.